“So many great ways to engage patients and improve patient experience.”
“Examples of how organizations have been embedding patient experience…Update from HQO on work and strategy was very helpful.”
“It has been amazing to connect with other patients and to know that I’m not in my frustration alone. We became immediate friends because of our shared experience.”
“Excellent presenters. There are many ways to improve patient experience. The most difficult will be how to choose which one to start with.”
“Great networking and sharing of ideas. I left with excitement to implement strategies at the MCH!”
“Hearing stories from patients. The real reason we are here.”
“This has been an excellent function. It is always useful to take off the localized “blindness” and find new perspectives and also find that we are not alone in our issues and challenges.”
“It has been amazing to connect with other patients and to know that I’m not in my frustration along. We became immediate friends because of our shared experience.”
I have gained many tools to assist with senior friendly and patient experience and engagement.
Lots of ideas to consider in our approaches.
“Nice to hear from actual patients and what their experience is.”
Very encouraging to see/hear/feel the movement towards client centered care. Good advice and ideas to take home. Good networking opportunity.
Excellent – lots of varied perspectives and strategies.
Excellent conference. Thanks for further equipping us so we can better work well in our various positions. Value of empathy, listening skills, being open to new technics.
Very informative and gives a strong message that healthcare needs to incorporate both patients and families in all areas of quality improvement initiatives.
Fantastic networking opportunity to meet the parties in patient experience in Canada. Could have greater focus on patient experience – 1st day seemed very patient engaged only. More measurement stuff would be great.
Inspiring and motivating.
Informative and engaging -> many great take aways.
So great to hear more of the patient experience from the patients!
Ideas we can incorporate into our current efforts in patient experience gives a clear picture of where we are at and other hospitals as well. The patient stories were impacting.
Wonderful presenters. Bloorview children’s presentation very impactful in appreciating the value of patient’s perspective – at any age.
Very engaging – much to do when we get back to the office.
Patient stories provide the motivation for changes. Great examples – practical and doable to advance PCC.
Hearing from the patients – truly inspirational! It reminds us why we’re here and where we need to focus.
Many great ideas and proposals for solutions on enhancing care, changing culture and truly starting to make this patient experience count.
It’s incredible to me that something as culturally inherent to humanity as story telling is now used to illuminate very quickly where the gaps are in the health system. That’s incredible to me.
The patient panel and stories they told really hit home. Amazing perspectives and discoveries. Things they are wishing they had to help them along their journey are being created by providers already!
Great networking opportunities. Much to learn from presenters and colleagues in the room! Great content!
Amazing! Very hard to put into only a few words. I have enjoyed all the presentations and will take back with me a lot of information.
Very informative, presents a new approach of viewing patient care. Amazed by the new ideas in developing technologies that facilitate patient access.
Very relevant to our health care facility. This has been a goal for us as a facility and the speakers have given a great foundation to be able to evolve this goal.
Very inspiring and encouraging thus far. Knowing that others are well on the way to engaging patients makes the task for those of us just beginning (or thinking about beginning) a little less daunting.
Appreciated the balance between research, application, and practicing.
It was good. Love the materials.
I am very impressed and surprised by the amount of work that is going on around patient centered care. I know my organization was endorsing the idea but had no clue there were so many success stories based on patient centered care. The impact on me is that I am excited about where this co-design/collaboration approach will take healthcare in the near future.
Great to see everyone come together on this topic.
Passionate speakers. Varied but relevant topics.
Wonderful to spend a day focused on the “primary product”… the patient and their experience.
Well rounded content interesting speakers.
Great, practical, real, honest.
Presentations are great. They contain very relevant information that has provided me with ideas that can be implemented into the programs / work on immediately.
Great and needed. Happy to be a part of such an important movement.
Very good. Lasting impact.
The quality of the information is excellent and the variety of professionals flowed very well. I am building a patient experience framework and you have helped me with direction and networking opportunities.
It is refreshing to see the amount of leaders involved in this work and to see the practices to engage patients develop. I feel more part of a community in the advancement of this work, not an isolated individual.