It may be difficult to see how your endeavours will make a lasting impact on the healthcare system. Bring enduring change to your organization to sustain the Patient Experience movement. Get insights to:
Make a lasting impact by ingraining patient-centred care into everything you do.
The Patient Partnership Office was established as part of HSO’s core strategic initiatives to ensure people with lived experiences of health and social services partnered with other experts to develop health standards and conduct quality assessments. Embedding partnerships with patients leads to deeper insights and better results. Hear and contribute to new ideas about:
Use accreditation as a chance to organize quality care around the comprehensive needs of people.
Patients today do most things using technology, why not their medical appointments? Reduce costs, wait times, and error rates by implementing a simple digital system. Take away specific solutions to:
Bring your organization into the 21st century and make your patients’ lives simpler with a client-centric system.
Connect with conference speakers and fellow attendees. Secure important new contacts and talk about developments in patient-centred care.
The Partnership released a report that reflects the experiences of over 30,000 patients living with and beyond cancer. Heighten your understanding of ways we can improve the patient experience to address gaps in care. Learn more about:
Explore ways you can help ensure patient-centred care is the new normal.
In partnership with over 1,000 patients across the system, Women’s College Hospital set forth to design Canada’s first “hospital designed to keep people out of hospital” and revolutionize patient-centred care delivery. Get new ideas to:
Adopt patient-centred care to deliver new solutions for the most pressing issues facing your organization.
Join the conference speakers and your peers for a relaxing luncheon.
The Canadian Institute for Health Information (CIHI) provides essential information on Canada’s health systems and the health of Canadians. Learn about opportunities for your organization to benefit from using CIHI’s standardized PREMs and PROMs and participating in our Canada-wide comparable reporting. Get information on:
In 2016, CHEO provided pediatric acute care and rehabilitation to over 1,200 Syrian Refugees. Hear how CHEO developed a role to enhance health equity for this vulnerable population. Get new ideas to:
Tend to the needs of new Canadian patients from the start to set them up for a lifetime of health.
Network with conference speakers and fellow attendees.
It has been a full year since Julie Drury became the Chair of the Ontario Minister’s Patient and Family Advisory Council. Recognize the steps the Ontario ministry is taking to improve your patient experience. Get fresh new ideas to:
Participate in provincial programs and policies to drive meaningful change.
Canada is the only country with universal health care that does not include prescription drug coverage. Debunk myths about pharmacare to realize how universal coverage can impact patient experience. Gain insights on:
Discover what universal drug coverage could mean for Canadian healthcare.
Enjoy a variety of relaxing and healthful activities alongside your partners in patient-centred care. Visit our different stations and recharge your batteries. Meet new people, reflect on the day, and unwind!
Recognize the Value of Patient Experience to Transform Your Care
Without HCAHPS0 scores, Canadians have different incentives to embrace patient-centred care. Determine the key drivers of a successful Patient Experience strategy to drive meaningful change in your organization. Get new ideas to:
Transform the way you deliver care to empower your patients.
The greatest complaint among Canadian patients is not receiving timely access to care. Empower your patients by providing them with the tools to manage their wait-times. Source solutions to:
Use technology to help patients manage wait-times and decrease ER visits.
WOHS contacts all of their patients 48 hours after discharge for feedback on the care they received. Develop strategies to collect patient feedback to drive the quality of your care. Get insights to:
Measure your patients' experiences to provide a patient-led healthcare service.
Interact with conference speakers and fellow attendees.
Ontario Shores developed a non-traditional co-design project to partner patients in the writing of their Annual Report. Create an engagement model that will involve patients in non-clinical projects to better meet their needs. Get ideas to:
Use co-design as a tool to aid in the recovery of your patients in mental health care.
Patients who suffer from a mental illness sometimes struggle to communicate their experiences. Use PhotoVoice as a tool to listen to your patients’ stories and combat mental health stigmas. Build a toolkit to:
Empower your patients to share their experiences through participatory storytelling.
Join the conference speakers and your peers for a relaxing luncheon.
Tap into the knowledge of fellow speakers and attendees to tackle challenges facing your organization. Engage in discussion on what you can do to improve patient experience. Collaborate to:
Take away experienced perspectives to bring change to your healthcare organization.
One in five Canadians report waiting over seven days to see a doctor. Reduce patient wait-times and increase accessibility to health services and information. Gain insights to:
Give your patients direct access to their health information to improve accessibility.
Get together with speakers and fellow delegates to network and discuss the afternoon’s sessions.
Technological innovation is rapidly changing the way patients and healthcare providers communicate with one another. Discover the role technology can play to increase your patient engagement. Get new ideas to:
Embrace technology to improve your communication and ensure quality care.
Cedars-Sinai completely overhauled their Patient Experience program and spent the last eighteen months developing a new approach to patient-centred care. Learn from their experiences to enhance your approach to delivering the best possible patient experience. Get new ideas to:
Discover best practices to implement or perfect your patient experience program.
To get physicians on board with PX initiatives, organizations must be able to provide them with adequate support and resources. Develop a strategy to educate and engage your physicians on the value of patient-centred care. Create a plan to:
Get your physicians behind you to achieve patient-centred care in your organization.
By implement Caring Safely, UHN’s goal is to reduce preventable harm to ZERO for patients and staff. Establishing high reliability leadership methods, setting safety behaviour expectations and utilizing error prevention tools, UHN aims to reduce preventable harm up to 80% within two years. Develop and implement similar projects in your organization to drive staff engagement and prevent harm and errors. Get new ideas to: