Improve Outcomes, Quality of Care, and Transform your Patient Experience.

This is Canada’s first and longest-running conference on patient experience. Discover where PFCC is heading on a national level, and what your organization needs to do to improve.

Gather with patients and professionals from across the country to discuss the most up-to-date information on new & important topics including: medical-assistance in dying (MAID), funding cutbacks, patient diversity, and Accreditation standards.

10+Hours of Networking
10+Patient/Caregiver Speakers
5Provinces in Discussion
11Case Studies
2In-depth Workshops
    Hear Directly From:

  1. Nancy Naylor, Associate Deputy Minister, Delivery and Implementation, Ontario Ministry of Health and Long Term Care
  2. Sholom Glouberman, Philospher in Residence & Founder, Baycrest Centre for Geriatric Care & Patients Canada
  3. Patricia Sullivan-Taylor, Executive Lead, Policy and Partner Engagement, Health Standards Organization and Accreditation Canada
  4. Neil Churchill, Director of Patient Experience, NHS England
  5. Andreas Laupacis, Executive Director of the Li Ka Shing Knowledge Institute, St. Michael’s Hospital

+ Many More!

See the topics up for discussion. Don’t miss out!
Download the 2017 brochure now by completing the form.

Source 10 approaches to your biggest areas for PX improvement:

  1. ROI in PX: Demonstrate value of PFCC to leadership and staff
  2. PAD Legislation: Communicate effectively and maintain trust
  3. Co-design: Source strategies from successful case studies
  4. Refugees: Improve care for new Canadians
  5. PREMs/PROMs: Tools and tactics to benchmark your performance
  6. Interprofessional Collaboration: Ensure continuity of care
  7. PFACs: Enable councils to contribute meaningfully in any sector
  8. Home and Community Care: Engage with hard-to-reach patients
  9. Senior Care: Decrease complications and increase satisfaction
  10. Staff Experience: Ingrain PFCC through staff engagement