Our healthcare system is undergoing a transformative shift from ‘patient-centred care’ to ‘patient partnership’. Going beyond PFACs, healthcare organizations are now partnering with patients for meaningful engagement. Don’t leave your patients behind – ensure they are equal partners at every level of the healthcare system.
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Julie Drury is the Chair of the Minister’s Patient and Family Advisory Council for the Ontario Ministry of Health and Long Term Care. Julie is passionate about the patient / family / professional partnership and experience in health. In her role, she facilitates and provides the patient and family perspective in health care policy and decision making. As the mother of a child who was diagnosed with SIFD, a rare form of mitochondrial disease, Julie has particular experience in system navigation, complex care, care coordination, palliative care and patient safety. Julie is an experienced health policy analyst and is respected for her highly collaborative work style, stakeholder engagement, and leadership skills. Julie’s personal and professional experience are focussed on advising government on key health priorities that have a real impact on patient care and experience in Ontario.
Claudia Houle is a patient that has been dealing with multiple chronic health issues for most of her life. Ever since she became a chronic patient at 14 years old, she knew that she wanted to be involved in patient partnership, even though no such thing existed at that time. As she got older, Claudia worked towards her patient partnership goal. She obtained a Bachelor’s Degree in Psychology and another one in Nutrition, becoming a dietician in an academic health centre in Montreal, Que. While she was partnering with her own patients, she realized that the impact would be much greater if things could change at a higher level of the health care system. She then became a patient partner at the medicine faculty of the University of Montreal where the patient partner movement was just beginning. After having worked on many patient partnership projects at the University of Montreal for the past seven years, she became the expert patient at Health Standards Organization and its affiliate Accreditation Canada. Claudia strongly believes that health organizations – from the direct care level to the governance level – should embrace patient partners as they provide valuable insight on the lived experience of the health care system, which can have a direct impact on the quality of care.
Mireille Brosseau works alongside patient partners and staff at Health Standards Organization and Accreditation Canada to strengthen partnerships between those who experience, organize and provide healthcare services to improve the quality and experience of care for all.
From 2014 to 2016, Mireille led an Experience Based Co-Design project at the Children's Hospital of Eastern Ontario, testing the effectiveness of the approach to involve patients, families and staff in the identification of improvements needed in Oncology services and the co-development of solutions. From 2010 to 2013, she oversaw the Patient Engagement Projects (PEP) initiative at the Canadian Foundation for Healthcare Improvement, which supported decision-maker led teams from healthcare organizations to uncover lessons learned and promising practices that engage patients in the design, delivery and evaluation of health services. Prior to this, she coordinated the curriculum and mentoring components of the Executive Training for Research Application (EXTRA) program for Canadian healthcare leaders.
Mireille holds an M.A. in Counselling and Spirituality from Saint Paul University in Ottawa and started her career as an interfaith chaplain at The Ottawa Hospital. She then moved on to gain experience in adult education and business development in both the private and public sectors. She has specialized training in public engagement, quality improvement and project management.
Jo-anne Marr is the President and CEO of Markham Stouffville Hospital, a large community hospital in the Greater Toronto Area. Prior to this role, Jo-anne was the CEO of the Central Community Care Access Centre. Previously, she held a number of leadership roles at Mackenzie Health including interim CEO, Executive Vice President and Chief Operating Officer. Throughout her career, she has led a number of high profile and transformational initiatives focused on patient and provider experience and system change.
Jo-anne has extensive experience working in the healthcare sector in a number of administrative and nursing leadership positions, as well as healthcare consulting roles. Her experience spans public and private sectors, academic hospitals and community. Jo-anne holds a Master of Science in Nursing, Master of Business Administration and is a Certified Health Executive.
