A strategic and visionary Senior Health Care Executive, Dr. Rhonda Crocker Ellacott is known as a collaborative, patient and family centred, innovative, results oriented leader. An innovative, committed individual, passionate about patient and families at the centre of care, energized by new challenges and opportunities to better quality care, and driven to support teams to accomplish results.
Dr. Crocker Ellacott has a Baccalaureate in Nursing, Masters Clinical Nurse Specialist Degree in Nursing, and Doctorate in Human Services Administration (Health Care Administration). She is currently the Executive Vice President & Chief Nursing Executive of Thunder Bay Regional Health Sciences Centre and Chief Executive Officer, Nipigon District Memorial Hospital.
Dr. Crocker Ellacott is currently responsible for the leadership of Nursing and Professional Practice at TBRHSC, as well as developing Patient and Family Centred Care as a leading practice by Accreditation Canada. She is operationally responsible for surgical services, ambulatory care, critical care, emergency, trauma, women & children and diagnostics.
Barbara Cawley is the Vice President of Client Services and Chair of the Client and Family Voice Steering Committee at VHA Home HealthCare. VHA provides nursing, personal support and the full basket of rehabilitation services. Barbara is an Occupational Therapist by profession and has worked in a variety of health sectors including acute care, private industry and long term care before returning to her first love, the community. Barbara has presented at numerous industry conferences and workshops and has lectured at the University of Toronto and George Brown College.
Barbara is an active volunteer in the home and community health services sector having participated on several community Boards. She recently completed her term as a volunteer Board member of the Ontario Society of Occupational Therapists and as chair of APACTS, the Alliance of Provincial Associations of Community Therapy Services for Ontario.
Danielle Dorschner is Senior Director, Programs and Client Engagement at Accreditation Canada. Danielle is responsible for providing leadership and oversight of Program Development, Client Services and Business Development departments. She has spoken at a number of events and conferences and participated on expert panels regarding accreditation. Danielle has been with Accreditation Canada since September 2001 where she has worked both as an accreditation specialist and as an accounts specialist before becoming a director in 2007.
Before working at Accreditation Canada, Danielle worked in Public Health for more than 15 years as a Public Health Nurse and Program Manager. She also taught at the University of Ottawa and Laurentian University in Sudbury both as a clinical instructor and part-time lecturer.
Danielle is a volunteer on the Canadian Mental Health Association – Champlain East board of directors and has been elected as President in the fall of 2015. As well, she is a surveyor with ISQua, the International Society for Quality in Healthcare.
She is a Registered Nurse that obtained her Master’s of Science in Nursing at l’Université de Montréal in 1992 and her Bachelor of Science in Nursing at Laurentian University in Sudbury in 1985.
Danielle achieved the Queen’s University Leadership Program in June 2010 and the ICD-Rotman Not for Profit (NFP) Program for board of directors in June 2015.
Karen is Head of Staff Experience for NHS England. In this role, within the NHS England Patient Experience team, she is leading a new national work programme to drive improved outcomes and experiences for patients through improving staff experience and workforce productivity
With a clinical background in speech and language therapy, Karen has a thirty year career in health, education and social care as a clinician, leader, educator, researcher and author. She is a strong advocate of multi-professional team working and learning, and ensuring that opportunities to both generate and apply evidence are clearly identified and maximised. Karen has wide experience in the development and delivery of programmes to improve relationships, cultures, behaviours, experiences and outcomes.
Since 1997, Karen has worked in the facilitation of change and improvement with a strong focus on organisational and workforce development designed to deliver sustainable change and improved outcomes and experiences for patients. Karen’s doctoral research involved working with more than 200 health and social care teams to more fully understand their patients’ journeys and experiences, using this learning to drive improvement through experience based design both in the UK and internationally.
Vanessa Redditt is a family physician at the Crossroads Refugee Clinic, a specialized primary care clinic for refugees at Women's College Hospital. She holds a BA in International Development Studies from McGill and an MD from Harvard Medical School. She completed family medicine residency and fellowships in global health and vulnerable populations and in low-risk obstetrics at the University of Toronto. Vanessa is interested in enhancing the health of marginalized individuals and communities through clinical care, health system improvement, and tackling social inequities. She is particularly passionate about immigrant and refugee health, as well as maternal and child health.
For over sixteen years, Ms. Adamson held the President and Chief Executive role in Ontario rural, community and academic hospital environments. In 2014, Mrs. Adamson retired from the President and CEO role at London Health Sciences Centre. From 2002 until joining LHSC in October 2010, Bonnie was President and CEO at North York General Hospital, a multi-site community teaching hospital in Toronto. During her tenure, she led the organization through the SARS epidemic in 2003, and built a sustained learning culture of innovation and continuous quality improvement. From 1998 to 2002, Bonnie was appointed President and CEO of the Huron Perth Hospitals Partnership, an innovative eight hospital network in Southwestern Ontario.
Ms. Adamson demonstrated throughout her career a strategic leadership style and capacity to build strong followership, nurture lasting collaborative relationships, lead multiple innovation and health system integration initiatives, demonstrate a passion for leadership, and quality improvement, partner innovatively with the private sector and mobilize human and financial capital. Outcomes included significant transformational changes, a widespread reputation for mentoring/coaching leaders at all stages of development and measurable bottom-line results.
Throughout her career, Bonnie held a number of academic appointments at the University of Toronto and Western University. As well, she earned the designation of Fellow with both the Canadian College of Health Leaders and the American College of Healthcare Executives. For over a decade, she served as a surveyor with Accreditation Canada and held numerous governance leadership roles at the local, provincial and national level. In addition, she authored numerous publications and served as a local, national and international speaker.
Ms. Adamson has been formally recognized with several notable awards, including Honorary Life Member Award
( 2015),and Chairman’s Award for Distinguished Service (2011) from the Canadian College of Health Leaders, and was named one of the Top 100 Most Powerful Women in Canada by the Women’s Executive Network in 2012.
Bonnie holds a Master of Science degree in Nursing (Administration) from the University of Western Ontario and a Bachelor of Science degree in Nursing from the University of Toronto.
Currently, Ms Adamson is a member of the Cancer Care Ontario Board and the Hospitals of Ontario Pension Plan Board. As well, she is an Adjunct Assistant Professor at Health Sciences, Western University.
Craig DuHamel is Vice President, Communications and Stakeholder Relations and Office of the Patient Experience, at Sunnybrook Health Sciences Centre in Toronto, Canada. With more than 20 years experience in communications, Craig has led efforts to manage crises, build relationships with stakeholder groups, and help promote the inspirational work of Sunnybrook in mass media and online.
In 2011, Craig became responsible for the then ‘patient relations’ department at Sunnybrook. He and his team have moved the department in name and purpose to the Office of the Patient Experience. Over the years, the Office of the Patient Experience has become a valuable corporate resource for all matters of patient engagement, customer service, interpersonal communication coaching, and conflict resolution. Craig hopes to share a part of this journey with attendees.
Craig has four degrees including a Doctorate of Philosophy, from University of Stirling in Scotland, U.K., where he developed a decision making model to encourage organizational transparency and improve methods of disclosure communication.
Brandi McCormack has a Master of Science from Curtin University, Western Australia and a Bachelor of Science (Hons) from the University of Calgary. Prior to returning to Canada in 2007 and her position at AHS, Brandi worked in Health Services in Australia for several years. Brandi held a joint position as Research Program Manager with Osborne Division of General Practice & University of Western Australia Department of Psychiatry and Clinical Neurosciences. Prior to that position Brandi was a Senior Research Officer at Australia’s largest provider of community and residential care. To date, Brandi has authored several peer-reviewed publications in areas such as Psychogeriatrics, Patient Experience and Health Services Research. Brandi participates in various local, regional and national committees. Currently she sits as a member of the CIHI Inter-Jurisdictional Patient Satisfaction Committee and the Pan-Canadian PROMs Advisory Committee.
Brandi has been the Director of Outcome Measurement & Strategic Initiatives/Primary Data Support with Alberta Health Services since 2012. Brandis team provides expertise in the collection, measurement and analysis of primary data (e.g. PREMS and PROMS) across the organization.
Anne Campbell, RN, BScN, MN is currently the VP of Partnerships and Patient Experience which includes responsibility for Acute Care services at the Huron Perth Healthcare Alliance. Anne has been in the healthcare field 39 years with experiences in direct patient care, education, project management, corporate planning and for the past 18 years, varying administrative positions. Anne has a passion for patient and family centered care and has lead a number of transformational projects in care delivery with a focus to inspire and motivate health professionals to design a preferred future where the voice of the patient and family and the voice of the staff engage in continuous improvement to co-create the way we deliver care. In 2015, Anne introduced the Huron Perth Healthcare Alliance Patient and Family Experience Framework to create the infrastructure and strategy to make this cultural evolution a reality
Dr. Velji holds the position of Vice President Patient Care and Quality at St. Joseph’s Health Care in London Ontario. Most recently, Dr. Velji was the Chief Operating Officer and Chief Nursing Executive at Baycrest, a global leader in innovations in aging and brain health and Vice President of Patient Care and Chief Nursing Executive at Toronto Rehabilitation Institute, which is now a program of University Health Network.
Dr. Velji’s responsibilities extend to provincial and national leadership. She is the President and Chair of the Board of Directors of Canadian Nurses Association and Vice Chair of the Board of Directors of Accreditation Canada.
At the system/global level, Dr. Velji is a consultant to global sites, including East Africa, the Middle East and Asia, for development of quality of care and academic plans.
Sharron Cooke is a resident at York Region Newmarket Health Centre Long-Term Care (LTC) home. For 5 years, she has been the President of the Ontario Association of Residents’ Councils (OARC), and has been the President of the Residents’ Council in her own home for 6 1/2 years. Sharron has over 35 years of work experience in Office Administration, and has experienced the challenges associated with balancing work commitments and caring for palliative family members over the years.
Sharron has a great passion, advocating for a better quality of life for all persons. She believes in teamwork, and works hard every day to build and sustain relationships with her co-residents, family members and staff. Sharron speaks openly and candidly about issues concerning residents’ quality of living. She has been instrumental in supporting the work OARC accomplishes through her involvement in many Ministry of Health and Long-Term Care working groups, research projects, university and college presentations, and traveling to other LTC homes to support Residents’ Council teams.
Paolo Korre is helping establishing design and innovation practices for Saint Elizabeth and is leading the development of new services and processes aimed at improving the patient and family experience. He is helping push the bounds in areas such patient and family engagement; continuity of care; and the flow of information within circles of care. Most recently, Paolo has helped create Elizz, a new brand and service offering from Saint Elizabeth that provides services and support to Family Caregivers. Paolo’s personal mission, during and after work hours, is developing and spreading the practice user-centred design as an approach to addressing complex health care problems. He has worked extensively with a wide array of health care organizations such as Mount Sinai
A dynamic and dedicated Senior Health Care Executive, Nancy Savage, is known for her commitment to putting patients and their families first – always. Her strong leadership and successes in leading major initiatives and building strong teams has demonstrated results in improved patient quality, services and outcomes.
Nancy has held the position of Executive Vice President (EVP) Patient and Family Experience at the Royal Victoria Regional Health Centre (RVH) since June 2013. Prior to this she held executive positions at the Vice President level for thirteen years within a regional health authority model in New Brunswick. In her current role, at RVH, Nancy’s portfolio has accountability for all Clinical Programs (both inpatient and ambulatory), Diagnostic Services, Inter-professional Practice, Patient flow/transitions, Human Resources, Security, Volunteers and Emergency Planning. Three Vice President positions report to the EVP including the Chief Nursing Executive.
Nancy received her Masters of Science Degree in Administration at Central Michigan University and her Bachelor of Nursing at the University of New Brunswick. As well, Nancy completed the EXTRA program wherein she was the Naimark Award winner. Nancy is a member of the Canadian College of Health Leaders and a graduate of the Rotman School of Management Advanced Health Leadership Program.
James Butler grew up in the small community of Barachois Brook on the west coast of Newfoundland, traditional territory of Qalipu Mi’kmaq First Nation. James holds a PhD in Communications and Culture from the University of Calgary. His dissertation examines Mi’kmaq socio-economic development and the revitalization of Indigenous culture in Newfoundland as resistance to assimilation.
Over the past six years he has worked extensively in the area of Indigenous health, with a focus on community engagement. This includes a highly successful campaign for Weeneebayko Area Health Authority to increase the number of Indigenous women participating in breast cancer screening. James also worked as a consultant with the Canadian Centre for Accreditation, assisting in preparing a set of standards for delivery of services to Indigenous people. He has also worked with the Indigenous Cultural Safety training program, both as a facilitator and as a researcher in anti-racist education. He has delivered workshops for the Association of Ontario Health Centres, focussed on systemic racism in health care and in understanding the key role of Indigenous governance for bridging gaps in health care for Indigenous people. James has taught in both Communications and International Development Studies at the University of Calgary and has delivered papers on relations between Indigenous people and non-Indigenous people at conferences both in Canada and The United States. Topics ranged from colonialism, media representations of Indigenous people and the impact of multiculturalism on Indigenous people. This includes Bimzaadiziwin, the forum on Urban Aboriginal people held in Toronto in 2011.
James currently works as an independent researcher and divides his time between Toronto and London, Ontario where he resides with his partner Gertie Mai Muise.
Dr. Lesley Wiesenfeld leads the Geriatric Psychiatry Consultation Liaison Service at Mount Sinai Hospital. She is part of an interprofessional team leading the development of Sinai Health System's Safe Patients/Safe Staff program, which seeks to improve outcomes for patients and families challenged by cognitive, behavioural and mental health problems and to support staff in their care delivery for this vulnerable patient population.
A recent caregiver for her father who struggled with Alzheimer’s for over 10 years, Kowsiya Vijayartnam brings her personal experience and perspective to the Health Quality Ontario Patient, Family and Public Advisors Council. As members of an ethno-cultural and linguistic minority group, Kowsiya and her family faced challenges in their journey to provide her father with the best support possible throughout his health care.
Kowsiya is a Professional Engineer with over 10 years’ experience in the oil and gas industry. She holds an MBA from Schulich School of Business, where she specialized in organizational behavior and strategic management. She has held various technical and leadership roles in which she managed staff, and successfully developed and executed various projects. She is currently supporting integration on one of the largest projects in the company’s history.
As part of the Advisors Council, Kowsiya aims to share insights and perspectives based on her family’s experiences as well as fresh ideas to help improve health care experience for all Ontarians.
The Reverend C. Joyce Hodgson is an Anglican Priest, serving part time with her husband in a small country parish which includes a First Nation community. She has been an on-call chaplain at Bluewater Health since she and her husband moved to Sarnia in the fall of 2000. Joyce’s mother came to live in Sarnia in 2003 at the age of 90 and was a patient at Bluewater Health several times prior to her passing in 2015 after a hip operation which resulted from a fall in her seniors’ residence.
Joyce appreciated the exemplary health care her mom received from the staff, each and every time. When the Patient Advocate was hired for Bluewater Health in 2012 and a plan for Patient Advisors was conceived, Joyce was nominated by the hospital chaplain to play an initial role in developing the program and volunteered, with Madeleine Kerr, to be its first co-chair. “Giving a voice for positive change” is the motto that was chosen by the Patient Experience Partner group and it has governed their worthy work, that Joyce is proud to be a part of.
Micaela Jantzi is the Data Manager for interRAI Canada, providing analytic support for research projects and management of large data holdings as a long-time member of John Hirdes’ team. She is also the main contact for information about interRAI Quality of Life instruments in Canada. She can be reached at [email protected]
Madeleine Kerr is a licensed Hairdresser, licensed Health Insurance Agent, Caterer,prior Restaurant owner, and Food Sales Manager.
Madeleine was diagnosed with breast cancer in 2010 and had her surgery at Bluewater Health. She received excellent care from the surgical staff and Physicians. Madeleine shares, “During the entire process they kept her at ease.”
After Madeleine’s surgery she received exemplary care from the nurses providing her chemotherapy treatments at the Cancer Clinic. This care inspired Madeleine to give back to BWH by volunteering at the Cancer Clinic. This is where she learned about the new Patient Experience Partner opportunity and she was attracted to the difference PEPs could make. Madeleine declares, “I am inspired by Emily of Bluewater Health, and as a PEP, I am one of Emily’s many voices.
Tai Huynh is Creative Director of OpenLab, a healthcare design and innovation shop located at the University Health Network. Tai is also a co-founder of Choosing Wisely Canada, a national campaign to campaign to help clinicians and patients engage in conversations about unnecessary tests and treatments. He was previously the director of the Excellent Care for All Strategy at the Ontario Ministry of Health and Long-Term Care. Tai has an MBA from York University and a Master of Design from OCAD University.
Heather Mayea graduated with a diploma in Nursing from Lambton College in 2004.In 2015, Heather graduated from American Sentinel University with a Masters in Nursing specializing in
Management and Organizational Leadership. She has just completed her Lean Six Sigma Healthcare Green Belt from Purdue University.
Heather has worked at Bluewater Health (BWH) since 2004 as a Critical Care nurse. In 2012, she launched the Telemedicine Program for Chronic Disease Management at BWH working with the Ontario Telemedicine
Network (OTN). In the fall of 2013, Heather accepted a position in the Performance + Transformation (P+T)department at BWH where she helped to support BWH’s strategic goal to “Create a Lean Culture”. P+T andthe Patient Experience Partners (PEPs) have been involved in developing best practice processes for QualityBased Procedures (QBPs) as well as many other initiatives at BWH. In 2015, Heather along with anothercolleague presented at the Nursing Leadership Network of Ontario conference regarding the importance of
merging Lean concepts and BWH’s PEPs to improve the care provided to “Emily”. In August 2016, Heather became BWH’s Manager Patient Experience (patient advocate).
Shoshana Hahn-Goldberg is a health policy and management post-doctoral fellow at OpenLab, an innovation centre at the University Health Network. She has a PhD in Industrial Engineering department from the University of Toronto. Shoshana is passionate about improving the system of care and working on projects that aim to improve the patient experience while ensuring maximizing efficiency. She is also co-chair of the Family Advisory Committee at Holland Bloorview Kids Rehabilitation Hospital and is an advocate for patient and family centred care. Shoshana is currently managing a multi-site pilot of Patient Oriented Discharge Summaries (PODS) in Toronto.
Jennifer Hartwick has a passion for working with older adults and has over 14 years of both Retirement and LTC experience. She has both a Bachelors and Masters of Science degree in Kinesiology from the University of Waterloo. Jennifer has held several positions within Schlegel Villages which currently operates 5 contiuum of care communities and 10 LTC Homes in Ontario. Her roles have allowed her to gain experience with a wide variety of operational issues. As the Director of Business Process Development she is responsible for ensuring a variety of projects within operations are supported from conception to implementation. This includes supporting the design, implementation and early monitoring of new projects such as the Quality of Life Satisfaction survey and quality improvement protocols and tracking across the organization. When Jennifer is not working she is kept busy by her family including her two young children.
Dianne Godkin is Senior Ethicist with Trillium Health Partners and is the Lead for the Regional Ethics Program which provides ethics services to a number of healthcare organizations in and around the Mississauga Halton LHIN. Her overarching role at THP can be described as supporting and facilitating ethical decision-making from the point of care to the boardroom and can be loosely categorized under four pillars – consultation, education, policy, and research ethics.
Her prior education includes a Post Graduate Clinical Ethics Fellowship with the University of Toronto Joint Centre for Bioethics, Doctoral and Master’s Degrees in Nursing from the University of Alberta, Edmonton and a Bachelor of Science in Nursing Degree from the University of Western Ontario, London.
She has presented and published on a number of ethics-related issues including a book based on her doctoral research with the title “Living Will, Living Well: Reflections on Preparing an Advance Directive.”
Kathy Kastner is founder and curator of the only consumer-perspective website for end of life education, BestEndings.com – selected by Women’s College Hospital to help facilitate Advance Planning conversations with Family Doctors and their patients.
Cited as a twitter influencer in the Journal Of Medical Internet Research, Kastner blogs for Mayo Clinic Center for Innovation and her posts are seen on KevinMD and the Journal for Participatory Medicine.
Prior to her focus on end of life issues, Kastner spearheaded the first hospital-based patient-centered television networks, broadcasting in top teaching hospitals across North America: The Parent Channel® and Healthtv© Her expertise in identifying gaps in patient-facing education has resulted in health industry awards and participation in invitation-only think tanks, round-tables and advisory boards. Published in several peer-reviewed journals, Kastner has been selected as an ePatient Scholar and speaker at Stanford’s MedicineX, Health 2.0 and Patients2.0.
Joanne Browne currently resides in Kingston ON and is a Client Services Manager with the South East Community Care Access Centre (CCAC). Joanne has been a nurse for 29 years having obtained her RN from the General Hospital School of Nursing in St. John’s NL in 1990. She subsequently completed her BScN from Memorial University of NL in 2010 and is presently completing her MScN. Joanne has acquired her clinical experience in both the acute care and home care settings in Canada and the United States and has worked as a manager within the community sector since 1996.
Over the course of my career, I have never lost sight of the critical role we play in the overall health care experiences for our patients. We have been accurately identified as being pivotal in not only assessing, planning and implementing care strategies for our patients but being an integral part of the their journey through the healthcare system. Patients and families are fundamental contributors and benefactors of our care and we need to ensure we capture not only their experiences but understand their priorities and goals. We cannot improve care delivery or a patient’s experience until we hear, value and respect their contributions to their own care and the care of others.
Shannon Ryan Carson is the Director of Primary Health Care, Family Practice, and Tri-facilities for the Central Zone of the Nova Scotia Health Authority. Shannon has had the opportunity to work nationally and internationally as both a health administrator and as an occupational therapist in a variety of interprofessional, collaborative teams. Shannon has a strong foundation in the community and with citizen engagement. She has led the development of innovative, integrated chronic disease prevention and management teams that were informed through extensive community engagement processes. Her work with collaborative teams and engagement has been recognized through multiple publications, local quality awards, Project of the Year finalist for the International Association of Public Participation, and three Accreditation Canada Leading Practices. Shannon holds a B.Sc. in Psychology, B.Sc in Occupational Therapy, M.Sc in Health Management and is an EXTRA Fellow through the Canadian Foundation for Healthcare Improvement.
As Director, David is the key business owner and driver of McKesson Canada's RelayHealth connectivity solution. David is accountable for the ongoing development of the business plan and develops and drives the sales and marketing plans, profit and loss management, and strategic relationships. He also acts as a liaison between the field and the development organizations addressing business, marketing, and functional requirements for product improvements or new product features. David monitors progress of all sales, development and implementation/customer service metrics versus business plan targets and recommends adjustment in the plan as required.
Offered by McKesson, RelayHealth is a solution that addresses the pressing need for an Electronic Health Record in Canada. This solution provides the ability to connect and share clinical information between health care providers and patients in a secure manner. Prior to McKesson, David was HP Canada's Healthcare Business Manager. He was responsible for the design and execution of business development programs focused on improving Canada's healthcare system by applying HP's broad solution portfolio.
In a previous position as HP's Global Principal Consultant for one of the world's largest global network equipment providers, David directed the sale and delivery of HP consulting services in North America, Asia Pacific and Europe. He managed major technology infrastructure and data centre projects that addressed and improved critical functions such as e-commerce, supply chain management, customer relationship management, and business and IT process transformation.
David has also held a number of additional important and diverse roles at HP Canada, including Senior Business Development Consultant, Financial Services for such clients as CIBC, Manulife and the Royal Bank, and HP Technical Consultant Manager for products and solutions, in which he supervised a team of consultants across Canada specializing in storage, personal computing and printing.
David earned a Master of Business Administration and a Bachelor of Mechanical Engineering and Management from McMaster University in Hamilton, Ont.
He is currently the Chairman of the board of ITAC Healthcare. ITAC Healthcare is a national association representing healthcare information technology companies. Currently, ITAC Healthcare represents more than 120 firms.
Dr. Tara Sampalli is the Assistant Director for Research in Primary Healthcare, at the Nova Scotia Health Authority and Assistant Professor of Medical Informatics at Dalhousie University. Holding a Ph.D. degree in Health Informatics, Tara effectively blends research with practice bringing the novel concept of "embedded research" into healthcare. Tara's research interests include care models for chronic disease management, patient centered care and multimorbidities, integrated models of care, knowledge management, and application of innovative IT solutions in healthcare.
Tara is the manager of the Integrated Chronic Care Service and the project lead for the “My Care My Voice” initiative that recently won the 3M National Award for creating innovative ways to include patient’s voice in care delivery processes in the management of multimorbidities.
Gayle Seddon is a health care leader with demonstrated success in creating and implementing strategic plans and evaluating achieved results. With over twenty years’ experience, spanning all levels of government, not for profit, and for profit, health care organizations, Gayle has led many system level improvement initiatives and is an active agent of change.
Gayle has built an excellent reputation for her ability to build and foster stakeholder relationships and for her commitment to improving the client and caregiver health care experience. Gayle succeeds where significant restructuring, repurposing and imagination are required.
Her current role is Director of Community Programs at Toronto Central Community Care Access Centre (TC-CCAC) and her portfolio ensures over 12,000 frail, complex seniors are supported to age at home.
In her role as Director of Community Programs Gayle has had accountability for planning, implementing and evaluating many LHIN funded programs. She has participated on a number of LHIN steering committees and has been a valuable contributor to the development of LHIN strategies.
Gayle is a Master prepared Nurse and holds a Fellowship in Leadership from the Registered Nurses Association of Ontario.
Dr. Andrea Moser is a family physician with a focus practice in care of the elderly. She graduated from the University of Ottawa where she completed Family Medicine and Care of the Elderly residency. She later completed a Masters in Clinical Epidemiology. Her clinical practice is in long term care and housevisits for housebound frail seniors at Baycrest Health Services. She is an Assistant Professor in the Department of Family and Community Medicine, University of Toronto, Associate Medical Director, Apotex Nursing Home at Baycrest and is a Certified Medical Director through the American Medical Directors Association. She is medical co-lead with the Centre for Effective Practice on the Appropriate Prescribing Demonstration Project. She is the chair of the OMA Section of Care of the Elderly and LTC, is past President of the Ontario Long-term Care Physicians and a member of the Board of Directors of the Long Term Care Medical Directors Association of Canada. She has facilitated many presentations and workshops related to seniors care provincially and nationally and has recently been integral in the development and implementation of a LTC Medical Director Curriculum in Ontario in partnership with OLTCP and HQO
Jackie Mann has spent the past thirty years as a health system leader who always focuses on patients first. Currently in the role of Vice President, Integrated Health Services in the Saskatoon Health Region, she is responsible for a number of clinical and support areas including: surgery, maternal and children’s services, pharmacy, medical Imaging and laboratory services across the health region.
Jackie has held a variety of leadership roles through her career, including nurse manager, director and for the past nine years, Vice President. She has been a key leader provincially in the Saskatchewan Surgical Initiative that achieved sooner, safer, and smarter surgery across the province. Her most recent focus has been on the planning for the Children’s Hospital of Saskatchewan. This new facility, located in Saskatoon, will be the Region’s fourth tertiary care hospital including children’s and maternal services as well as it will be home to a new emergency department for both adults and children. The facility will serve the entire Province of Saskatchewan for specialized services. Construction is currently underway with completion anticipated in 2019. The project has incorporated patient and family input all the way through the phases of development and planning.
Jackie holds a Bachelor of Science in Nursing, and a Masters’ in Business Administration. She is a Certified Lean Leader, and a surveyor with Accreditation Canada.
Stacey Ryan is a member of the VHA Client and Carer Advisory Council. Stacey is a wife and mother and was the primary caregiver for a child with special needs. Having been the recipient of VHA home based services, Stacey has intimate knowledge of the home and community health care system and is a strong voice for improving the patient experience. She is an original member of the VHA Advisory Council and has been a co-designer on several VHA Quality Improvement initiatives.
Ms. Gravelle is Senior Vice-President of Clinical Programs, Chief Nursing Executive and Chief of Allied Health at Bruyère Continuing Care. She is an ex-officio member of the Bruyère Continuing Care Board of Directors and a member of the Quality Management and Mission Effectiveness Committee and the Audit and Resource Management Committee.
She is a member of the Global Association for Nurse Executives
Ms. Gravelle has over 30 years of experience as a health care professional. She has worked at the Vancouver General Hospital, Ottawa Hospital, and Cancer care Ontario in a variety of positions such as staff nurse, charge nurse, educator, advanced practice nurse, manager, and program director and most recently as Director of Nursing Professional Practice at Bruyère Continuing Care.
As Senior Vice-President, Clinical Programs and Chief Nursing Executive and Chief of Allied Health, she is responsible for planning, organizing, directing, controlling and evaluating all patient care activities and other related services.
Ms Gravelle has been involved at the local, regional, provincial, national and international levels in supporting excellence in nursing practice and patient care. She is passionate about ensuring patients and residents receive the highest, safest quality care.
Jessie Checkley is the Senior Improvement Lead for Patient Engagement and Improvement at the Canadian Foundation for Healthcare Improvement (CFHI) in Ottawa, Ontario, Canada. Over the last 10 years, Jessie has worked in the design and delivery of pan-Canadian healthcare improvement initiatives including the Partnering with Patients and Families for Quality Improvement Collaborative, which aims to build capacity and enhance organizational culture to partner with patients and families to improve quality across the healthcare continuum; and the EXTRA Program for Healthcare Improvement.
Michele Bellows currently resides in Carleton Place, ON and has been a Registered Nurse for more than 30 years. She graduated from the General Hospital School of Nursing in St. John’s NL and went on to complete both her Bachelor and Master’s of Nursing.
Michele has worked in Acute Care, Long Term Care and Community Health. Her last 15 years have been in management positions across the healthcare sector. In 2013 Michele became the Vice President of Patient Care and Chief Nursing Executive at the Perth and Smiths Falls District Hospital.
Michele has been a volunteer on a number of boards including North Lanark Community Health Centre, Canadian Vascular Access Association and for 4 years on the Registered Nurses Association of Ontario Board of Directors as the Regional Representative.
Michele believes that we are partners with our patients and families and this relationship needs to be embraced and encouraged.
Lori has been with the Victorian Order of Nurses for nineteen years, for the past seven as the District Executive Director of VON Community Support Services for South Eastern Ontario. Lori’s previous roles within VON over the past eighteen years included managing regional community support services, an interim assignment as VON National Director of Volunteer Services and leading teams through several structural and process changes.
Lori has been a champion of the implementation of the interRAI Community Health Assessment, first in partnership with agencies in the SE LHIN, when they were early adopters and then serving on the provincial CSS CAP Implementation Steering Committee.
Models of care that support client directed care have been a focus for Lori over the last several years. The VON SMILE Program (Seniors Managing Independent Living Easily) in the SE LHIN region is an example of a supported self management model. SMILE supports Seniors’ to identify supports and services that will best meet their current needs and how those services will be accessed, utilizing both existing home and community care services and local communities and circles of care for non-traditional helpers. Clients have the ability to direct the budgets provided, to access care.
Pat Dobb currently resides in Madoc, ON and has been in the Community Support sector for more than 35 years. She has graduated as Social Services Worker and Gerontology along with Business Administration.
Pat worked with Peel Victim Services in Mississauga for over 7 years. For the last 35 years, has been in management positions as Assistant Executive Director for Gateway Community Health Centre and Executive Director for Community Care for Central Hastings and the Regional Care Coordinator program.
The RCC program works closely with SMILE, Icart, CSS agencies , CCAC and the SE LHIN.
It is a privilege to provide services to meet the client’s needs and work together to reach their goals to continue to stay in their homes.
Mary Upton is the patient advisor for the My Care My Voice initiative. As member of the project team, Mary brought great insights to the process review protocols and to the subsequent improvements that were made to bring the patients’ voice to the care delivery processes at the Integrated Chronic Care Service. Mary will share her perspectives and experiences at the conference.
Dee Lender is the Executive Director of the Ontario Association of Residents' Councils - the largest long-term care Residents' Council Association in Canada, supporting Residents' Councils from a variety of long-term care homes across Ontario.
Dee's passion for person centred care began 25 years ago as a university student in Gerontology. Throughout her career as Activity Director, Coordinator of Family and Resident Services, Educator, Counselor and Consultant, Dee understands the challenges and importance of our changing culture and changing demographics. Dee has fostered authentic relationships, pursues open contribution from all those in the long-term care community, care partners and residents alike, and is keenly interested in educating future generations of care partners.
Most recently Dee has become certified in P.I.E.C.E.S and continues to explore new ways to work with residents so that all voices are heard and effective Residents' Councils flourish.
Dee is the Associations contact for Media and Research related inquiries.
Mavis is a Clinical Nurse Specialist in Geriatric Psychiatry at Mount Sinai Hospital. She received her Bachelor of Science in Nursing from Ryerson University and received additional training in Psychiatric Nursing from St. Michael's. She previously worked as a Nurse Clinician in an inpatient psychiatric unit in an Academic Health Science Centre in Toronto.
Keith Taylor has been an active Pfa at Thunder Bay regional health sciences Center for 6 years. He is the co-chair of the patient-family advisory council, a voting member of the senior management council, past member of the board quality committee and recent member of the boards quality of care committee (possibly the first and only patient on such a committee).
Presently he sits on the Strategic Plan Steering Committee, CEO search committee, and the Thunder Bay Regional Research Institute Strategic Plan Steering Committee. Keith has been involved in hiring panels for all high level hires (VPs, mangers, directors and CEO). He presents PFCC to all new employees and board members as well as all new learners at northern Ontario school of medicine. He is also a member of Accreditation Canada's working group to set the standards for patient centred care, and a recent recipient of CPSI’s National Champion Award as a leader in integrating the patients’ voice into health care. Keith has presented our philosophy of care provincially, nationally and even internationally.
Dave Willis has a proven track record helping high-performing organizations achieve
their growth objectives. He brings deep functional expertise in strategic planning, supply
chain and operations, and strategic human capital management, as well as strong
on-the-ground execution capabilities. He is passionate about building great enterprises,
developing extraordinary talent and using insight from big data to help organizations
drive change and capture profitable opportunities.
As Manager Director at Root Inc., a consulting company that helps organizations execute
their strategy through people, Dave is focused on using his expertise to enable leaders to
get clear on their operational objectives, leverage proven methods to engage their people
in those strategic objectives and ensure that everyone in the organization has the skills
and knowledge needed to deliver successful outcomes.
Dave leverages more than 25 years of experience as an executive and a management
consultant, including 15 years in healthcare advising some of the nation’s largest
healthcare systems on strategy development and population health management. He
has also worked with more than half of the Fortune 100, advising global leadership teams
on best practices in talent development, employee engagement, and human capital
He is a graduate of Carnegie Mellon University, has an MBA from Yale University School of
Management and has done post-graduate work at The Wharton School at the University
He lives in Virginia and has two wonderful children. Dave’s passions include traveling,
craft beer, crossword puzzles, and baseball history. Originally from the Boston area, he
remains a diehard Red Sox fan, though he has learned to pronounce the letter “r”.
Patricia Sullivan-Taylor is the Strategic Advisor for Health System Performance at Health Quality Ontario. In this role, Patricia directs the strategic design and implementation of priority projects related to governance, patient relations, performance measurement and reporting. Prior to this role, Patricia developed and delivered funding allocations for hospitals, home and community care agencies and long-term care homes as Director, Health System Funding Policy for the Ministry of Health and Long-Term Care. She also spent a decade with the Canadian Institute for Health Information. Patricia established CIHI’s national project management office and implemented a new primary health care information program and launched eight national analytical reports, electronic medical record standards and a national EMR database to support quality improvement among primary care providers. Patricia is a registered nurse (BSN) and certified project management professional (PMP) with a Master’s in Public Administration.
Andrew Browne joined Impark in July 2014 as the Director, Business Development, Major Markets - Canada. Responsible for management, client retention, and business growth for the Major Markets divisions, which includes Impark Health. Andrew’s ability draws from his history as an Account Executive with Johnson Control’s Canada LP, in their Southwestern Ontario region, that spanned across several vertical markets including, healthcare, education, manufacturing, and government. In addition to his Executive experience, Andrew held a Healthcare Management position at St. Joseph’s Health Centre that included responsibilities for parking, security, life safety, fire safety, redevelopment and emergency planning. Andrew’s combination of sales experience in the healthcare sector and his knowledge and hands-on experience with developing, implementing, managing and evaluating healthcare service and safety programs has been a great asset to Impark’s Major Markets group and a benefit to understanding our client wants and needs.
Email: [email protected]
James is a life-long-learner and passionate about health innovation. James’ pursuit of entrepreneurship has led him to found and co-found three companies, including MedChart in 2015. He was motivated to found MedChart after experiencing the pain of trying to access medical records to help coordinate the care a family member suffering from chronic disease in 2013. As CEO, he has personally been in touch with over five-hundred patients across Canada to collaborate on the design of the MedChart Patient Portal, and has successfully led MedChart to win top prizes from two University of Toronto accelerator programs and receive grant funding from the Ontario Centres of Excellence. James believes that MedChart can positively transform the patient and home-caregiver experience for the chronic disease and aging populations.
James holds a Master of Applied Science degree in Electrical & Computer Engineering and a Bachelor of Applied Science degree in Engineering Science, both from the University of Toronto. During his time there, he served as an elected governor on the university’s Governing Council and as a member of its sub-committees.