Healthcare providers sometimes struggle to grasp what is important to their patients. Master a new philosophy and framework to incorporate patient experience into what you do. In this interactive session, gain insights to:
Approach communication differently to discover what your patients truly want and need.
The volume and diversity of patient experience data can be overwhelming. Put your data into action to determine your patients’ needs. In this interactive session, gain knowledge to:
Sharpen your data collection skills to reduce your quality improvement lag.
Canada falls behind other countries when it comes to improving patient experience. Build a foundation in your organization to truly empower your patients. Gather ideas to:
Create a culture of accountability to drive improvements in Canadian healthcare.
Accreditation Canada has evaluated over 7,000 healthcare sites and services across the country. Exceed accreditation standards and improve your reputation by putting patients at the forefront of your care. Come prepared to:
Use accreditation as a chance to embed patient-centred care into everything you do.
About 30% of medical errors could have been prevented if health records were more accessible. Embrace EHRs to reduce your preventable incidents and medication errors. Gain insights to:
Make patient safety the priority of your organization by embracing EHRs.
Connect with conference speakers and fellow attendees. Secure important new contacts and talk about crucial developments in your field.
Policy makers and managers can often be removed from the realities of our healthcare system. Realize the value of patient stories to improve your quality of care. Gain insights to:
Use patient stories to point you in new directions for evidence and to solve problems.
Establishing meaningful engagement projects takes strategic planning. Develop standards to form and maintain impactful patient engagement programs. Communicate with your peers on:
Create your own engagement program to initiate real progress in patient-centred care.
Many organizations have engagement programs, but more must be done to sustain and improve them. Connect with other providers to truly empower patients. Trade ideas on:
Transform the way care is delivered to sustain your patient experience.
Join the conference speakers and your peers for a relaxing luncheon.
Transforming a heavily-organized healthcare system is difficult. Brainstorm with your peers to increase staff and physician engagement in patient experience. Share thoughts on:
Get everyone in your organization on board and committed to a culture of PPC.
Family and friend caregivers represent almost 80% of healthcare providers in Canada. Support caregivers to improve patient quality of care at home and reduce re-admissions. Come together for solutions on:
Provide caregivers with the tools and resources to improve your quality and clinical outcomes.
Network with conference speakers and fellow attendees.
Miscommunication is the leading cause of malpractice lawsuits. Gain perspective on new MAID legislation to safeguard the interests of your patients and doctors. Secure insights to:
Take a patient-centred approach to MAID to ensure everyone’s rights are respected.
Tap into the knowledge of fellow speakers and attendees to tackle challenges facing your organization. Engage in discussion on what you can do to improve patient experience. Collaborate to:
Take away experienced perspectives to bring change to your healthcare organization.
Up to 30% of medical care Canadians receive is unnecessary. Engage clinicians and patients in conversations about unnecessary procedures to ensure your patients receive quality care. Build a roadmap to:
Consider opportunities to avoid unnecessary care, reduce harm, and improve quality!
Take this opportunity to reflect on what your organization can do to improve patient engagement. What will it start doing? What will it stop? And what can it continue to ensure the best possible care for your patients?
Enjoy a variety of relaxing and healthful activities alongside your partners in patient-centred care. Visit our different stations and recharge your batteries. Meet new people, reflect on the day, and unwind!
It can be difficult for practitioners and patients to understand each other’s perspectives. Draw on real-life experiences to grow and sustain your patient-centred care. Identify opportunities for:
Truly connect with your patients to advance your organization’s patient experience.
The greatest complaint among Canadian patients is not receiving timely access to care. Empower your patients by providing them with the tools to manage their wait-times. Source solutions to:
Use technology to help patients manage wait-times and decrease ER visits.
The NHS Five-year Plan is now half way through: progress has been made but challenges and pressures lie ahead. Learn from others’ experiences to incorporate patient experience into what you do. Map out a plan to:
Transform your implementation strategy to ensure your patient experience is successful.
Interact with conference speakers and fellow attendees.
Growing demands on hospital care make it difficult to advance patient experience. Brainstorm solutions with your peers to improve outcomes. Take back strategies on:
Create a plan to drive improvements in institutional care.
The demand for home and community care is expected to grow as the population ages. Collaborate with fellow attendees so your organization can prepare for the future. Create an action plan for:
Map out your plan to anticipate the needs of the future.
Join the conference speakers and your peers for a relaxing luncheon.
Ontario passed Bill 41 in December 2016, but legislation takes time to create change. Determine where policy is headed to create and sustain your patient experience. Gain practical insights to:
Align yourselves with policy to ensure patients are at the centre of your healthcare plan.
The BC Office of the Seniors Advocate and the BC Patient-Centred Measurement Working Group partnered to conduct a province-wide coordinated survey using a volunteer management model to approach over 27,000 residents living in 292 care homes across the province. Learn how the project collected quantitative and qualitative feedback to understand quality of care from the perspective of residents in all publicly funded care homes in BC. Gain insights to:
Get together with speakers and fellow delegates to network and discuss the morning’s sessions.
One in five Canadians report waiting over seven days to see a doctor. Reduce patient wait-times and increase accessibility to health services and information. Gain insights to:
Give your patients direct access to their health information to improve accessibility.
Patients from different backgrounds feel unable to connect with providers, while doctors worry about offending those same patients. Break down your cultural barriers so all parties can communicate openly. Gain practical insights to:
Transform your interactions to communicate with a diverse patient community.
Patient partners weigh-in on what they liked and disliked about care they have received. Learn from their real-life experiences to improve your own PFCC programs. Get inspired to:
Listen to what patients are saying to take action in your organization!