Senior citizens are the largest and fastest growing population in healthcare, and currently make up 63% of all acute inpatient days in Ontario. Develop effective strategies to ensure a safe and dignified environment for seniors. This session will delve into the specifics of senior-friendly care, arming you with tools for:
Do everything in your power to ensure seniors have a safe, comfortable, beneficial care experience.
While patient engagement is fast becoming “front of mind” in many healthcare organizations, building true partnerships that address what matters most to patients, families and caregivers requires commitment to creating a culture change. In this interactive workshop, learn how to:
The highly interactive workshop will include activities to assess organizational readiness for change, how to lead brainstorming exercises with frontline staff, build consensus on change priorities, and learn improvement science methods (PDSA). Case studies on leading patient engagement practices include family presence policies, “always practices” such as bedside whiteboards and therapeutic questions, hourly comfort rounding, bedside transfer of accountability and priority huddles. Participants will learn the “how to” of creating a culture shift to what matters most to patients and families. The case studies will feature several of the 22 organizations who were part of the Canadian Foundation for Healthcare Improvement (CFHI)’s Partnering with patients and Families for Quality Improvement pan-Canadian learning collaborative.
Patient-centred care is a growing priority for governments, health authorities, and associations. But it’s hard for many clinicians and healthcare leaders to see the link between policy and people. Draw wisdom from those who have experienced the healthcare system from both sides to re-envision your care. Identify opportunities for:
Draw on real, impactful stories to motivate your organization’s commitment to patient-centred care.
77 clients have been surveyed using the new client and family-centred care standards. Discover how accreditation supports this shift in care delivery to set up your organization for improvement. Be prepared to:
Use accreditation to support a true partnership between health care providers and patients.
Most efforts to improve the patient experience fail because organizations have not taken the time to address the underlying issues. Create a culture that prioritizes and supports the patient experience to achieve lasting change. This session will share:
Create the foundation necessary to create an exceptional patient experience.
Many organizations are struggling to develop standards for how Patient/Family family Advisory Councils are formed and maintained. Apply new approaches from a range of leading institutions to develop your advisory strategy. Walk away with an action plan to:
Enable your patient-family advisory councils to initiate real progress in patient-centred care.
Identified as a Leading Practice by Accreditation Canada, Bruyere Continuing Care introduced Always Events for their staff. Meet the evolving needs of your patients and families by listening to what’s most important to them. Take away a roadmap for:
Sustain your culture of PCC through safety, communication, and collaboration.
Partners in the SE LHIN have streamlined care transitions and linkages to existing resources through a highly integrated care coordination model. Develop a culture of integration and shared accountability to improve your patient-centred care. Take away practical tips on:
Discover how community partnerships can improve your patient-centred care.
Home care patients have a diverse set of needs, and because of where care is provided, they can be difficult to engage. Get inspired by one organization’s efforts to hear their patients’ voices, and plan to improve your care. Develop a blueprint for:
Adapt your engagement strategy to the home care setting to increase patient satisfaction.
When the Saskatoon Health Region began designing their new hospital building, they built the patient voice into the process – literally. Involve patients in your capital projects to achieve lasting satisfaction. Explore strategies for:
Involve patients at a deeper level to improve your care permanently.
The Integrated Chronic Care Service’s My Care My Voice and Community Health Team’s Citizen Engagement initiatives have improved engagement and drastically reduced wait times. Implement person-centred engagement strategies to support program development and improvement to enhance health outcomes for your patients with multiple-morbidities. Determine the success factors to:
Provide exemplary care for your vulnerable and hard-to-reach citizens/patients and communities.
The Integrated Community Care Team is an innovative model of integrated care designed for frail seniors who are at a high risk for hospitalization. Ensure your clients experience quality inter-organizational care while supporting ‘solo’ primary care providers. Explore the challenges and solutions around:
Guide your integration efforts to shape the future of Canada’s healthcare landscape.
Lack of support for caregivers is a problem that affects ¼ of the population and costs the country $1.3 billion in lost productivity. Focus on a new client – the family caregiver – to drive tangible improvements in your patients’ experience. Take away strategies to:
Give your family caregivers the tools to become supporting partners in care.
Since 2002, technology has radically changed how people access services in every part of our lives. How does Canadian healthcare compare? Ask whether your organization is using the tools available to make real changes in the patient experience. Using the lifetime of a complex patient, discover:
Challenge your organization to revolutionize how patients and caregivers access your services.
Leverage the expertise of a range of patients and professionals to find solutions for overcoming your biggest hurdles. In small groups, engage in meaningful discussions on your most pressing concerns in patient-centred care. Explore best practices, innovations and ideas to:
Benefit from the experience of everyone at the table and have your voice heard.
Canada receives about 25,000 refugees annually among 250,000 immigrants who arrive each year. In 2011, Crossroads Refugee Clinic, a specialized primary care clinic for refugees, opened its doors at Women’s College Hospital in Toronto. Meet the unique health needs of your refugee patients with patient-centred strategies. Master the success factors to:
Embrace your roles as clinicians, navigators, and advocates to champion refugee health.
Enjoy a variety of relaxing and healthful activities alongside your partners in patient-centre care. Visit our different stations and recharge your batteries. Meet new people, reflect on the day, and unwind!
Improving the patient experience is crucial to delivering better outcomes, but will our endeavours make a lasting impression on the healthcare system? Bring enduring, cultural change to your organization to guarantee that patient-centred care does not become a fad. Take away lessons for your organization from a leader in PFCC. Walk away with an action plan to:
Standardize process to ingrain PFCC into everything that you do.
Systemic deficiencies in the communication of patient health information within circles of care pose barriers to effective care at home. Give patients and their informal caregivers easy access to official medical information from all their healthcare sites to promote informed, well-coordinated, patient-centred care at home. Explore how electronic access to medical records can:
Help your patients and their informal caregivers become integral parts of their care team.
'Communication issues' are the number one reason for health-related lawsuits. Gain timely insights on how you can approach the uncharted territory of PAD and ensure that all parties are treated with respect, fairness, and dignity. Get perspectives on:
Develop patient-centred communication strategies to convey new legislation.
Transitioning from acute to home or community care is challenging for patients, and they are often in danger of becoming sicker. Determine the success factors for helping your patients feel secure in their move home to ensure that they get well and stay well. Gather insights into:
Ensure quality care for patients outside of your institution so that they can stay healthy, and stay home.
New forays into engagement at Sunnybrook have defined novel roles for patients in shaping the practices of a teaching hospital. Engage your clients to get fresh perspectives on everything from teaching to research to corporate decision-making. Achieve a step-by-step action plan to:
Empower your patients to become key partners in all aspects of health.
The Canadian Institute for Health Information is the leading authority on health system data in Canada. Delve into the challenges and opportunities your organization will face in meeting the measurement standards five years from now to stay at the forefront of progress. Explore the current trends in:
Align your measurement strategy with nation-wide objectives.
Standardized questionnaires fail to address the specific needs of your clients. Harness the perspectives of your senior and LTC patients and families to enhance their quality of care. Develop strategies for:
Capture the voice of your senior patients to improve your long-term care.
Healthcare providers face many challenges that make it difficult to meet patients’ needs. Discover how turning to your patient advisors and family partners can transform your approach to difficult situations. Work together to overcome obstacles such as:
Find solutions to problems you didn’t even know you had by working with your patients and families.
At this critical time of reconciliation in Canada, engaging Indigenous people effectively is critical to meeting the real needs within Indigenous communities. Remove barriers to communication and harness the perspectives of your aboriginal patients. Master strategies for:
Better uUnderstand the needs of your aboriginal patients better to provide inclusive care.
Alberta Health Services is the sole health service provider for 4.2 million Albertans, and has captured patient experience data since 2011. Explore the methods and data for how patient experience is captured across hospitals in Alberta. Source practical tips to:
Use patients’ perceptions of their care to make targeted quality improvements.
Don’t wait to find out your patients are unhappy until you receive the results of your mandatory survey. Adopt a strategy to collect data at the point of care so you can act on feedback immediately. Source your plan of action to:
Implement new methods to reduce your quality improvement lag.
In September 2015, 9 nine Forensic forensic Hospitals hospitals in Ontario committed to the Safewards Model of Care, an evidence evidence-based best practice backed by 20 years of research from the UK. Implement simple, everyday changes to create a safe environment for your staff and patients. Introduce initiatives to:
Implement small changes in your day-to-day to yield big differences in your patient relations.
Focusing on the relationship between staff and patients’ experiences could be the most important move for healthcare services to make. Improve your patients’ experiences of care and drive better productivity through staff experience initiatives. Examine the evidence that supports:
Nurture and engage your staff to inspire them to do the same for your patients.