Canadian healthcare is entering a critical period of change: new government, funding caps, and physician-assisted dying (PAD) legislation are putting providers under more pressure than ever before. Don’t let your patients pay the price.
Source concrete solutions from top leaders across acute, primary, long-term, community, and home care. Grow and sustain your patient experience strategy.
Join the drivers and innovators in patient-centered care for two days of visionary thinking:
Do more with less, face change with confidence, and continue to be a champion of the patient voice.
This is the only event of its kind in Canada – don’t miss out!
A strategic and visionary Senior Health Care Executive, Dr. Rhonda Crocker Ellacott is known as a collaborative, patient and family centred, innovative, results oriented leader. An innovative, committed individual, passionate about patient and families at the centre of care, energized by new challenges and opportunities to better quality care, and driven to support teams to accomplish results.
Dr. Crocker Ellacott has a Baccalaureate in Nursing, Masters Clinical Nurse Specialist Degree in Nursing, and Doctorate in Human Services Administration (Health Care Administration). She is currently the Executive Vice President & Chief Nursing Executive of Thunder Bay Regional Health Sciences Centre and Chief Executive Officer, Nipigon District Memorial Hospital.
Dr. Crocker Ellacott is currently responsible for the leadership of Nursing and Professional Practice at TBRHSC, as well as developing Patient and Family Centred Care as a leading practice by Accreditation Canada. She is operationally responsible for surgical services, ambulatory care, critical care, emergency, trauma, women & children and diagnostics.
Barbara Cawley is the Vice President of Client Services and Chair of the Client and Family Voice Steering Committee at VHA Home HealthCare. VHA provides nursing, personal support and the full basket of rehabilitation services. Barbara is an Occupational Therapist by profession and has worked in a variety of health sectors including acute care, private industry and long term care before returning to her first love, the community. Barbara has presented at numerous industry conferences and workshops and has lectured at the University of Toronto and George Brown College.
Barbara is an active volunteer in the home and community health services sector having participated on several community Boards. She recently completed her term as a volunteer Board member of the Ontario Society of Occupational Therapists and as chair of APACTS, the Alliance of Provincial Associations of Community Therapy Services for Ontario.
Danielle Dorschner is Senior Director, Programs and Client Engagement at Accreditation Canada. Danielle is responsible for providing leadership and oversight of Program Development, Client Services and Business Development departments. She has spoken at a number of events and conferences and participated on expert panels regarding accreditation. Danielle has been with Accreditation Canada since September 2001 where she has worked both as an accreditation specialist and as an accounts specialist before becoming a director in 2007.
Before working at Accreditation Canada, Danielle worked in Public Health for more than 15 years as a Public Health Nurse and Program Manager. She also taught at the University of Ottawa and Laurentian University in Sudbury both as a clinical instructor and part-time lecturer.
Danielle is a volunteer on the Canadian Mental Health Association – Champlain East board of directors and has been elected as President in the fall of 2015. As well, she is a surveyor with ISQua, the International Society for Quality in Healthcare.
She is a Registered Nurse that obtained her Master’s of Science in Nursing at l’Université de Montréal in 1992 and her Bachelor of Science in Nursing at Laurentian University in Sudbury in 1985.
Danielle achieved the Queen’s University Leadership Program in June 2010 and the ICD-Rotman Not for Profit (NFP) Program for board of directors in June 2015.
Karen is Head of Staff Experience for NHS England. In this role, within the NHS England Patient Experience team, she is leading a new national work programme to drive improved outcomes and experiences for patients through improving staff experience and workforce productivity
With a clinical background in speech and language therapy, Karen has a thirty year career in health, education and social care as a clinician, leader, educator, researcher and author. She is a strong advocate of multi-professional team working and learning, and ensuring that opportunities to both generate and apply evidence are clearly identified and maximised. Karen has wide experience in the development and delivery of programmes to improve relationships, cultures, behaviours, experiences and outcomes.
Since 1997, Karen has worked in the facilitation of change and improvement with a strong focus on organisational and workforce development designed to deliver sustainable change and improved outcomes and experiences for patients. Karen’s doctoral research involved working with more than 200 health and social care teams to more fully understand their patients’ journeys and experiences, using this learning to drive improvement through experience based design both in the UK and internationally.
Vanessa Redditt is a family physician at the Crossroads Refugee Clinic, a specialized primary care clinic for refugees at Women's College Hospital. She holds a BA in International Development Studies from McGill and an MD from Harvard Medical School. She completed family medicine residency and fellowships in global health and vulnerable populations and in low-risk obstetrics at the University of Toronto. Vanessa is interested in enhancing the health of marginalized individuals and communities through clinical care, health system improvement, and tackling social inequities. She is particularly passionate about immigrant and refugee health, as well as maternal and child health.
For over sixteen years, Ms. Adamson held the President and Chief Executive role in Ontario rural, community and academic hospital environments. In 2014, Mrs. Adamson retired from the President and CEO role at London Health Sciences Centre. From 2002 until joining LHSC in October 2010, Bonnie was President and CEO at North York General Hospital, a multi-site community teaching hospital in Toronto. During her tenure, she led the organization through the SARS epidemic in 2003, and built a sustained learning culture of innovation and continuous quality improvement. From 1998 to 2002, Bonnie was appointed President and CEO of the Huron Perth Hospitals Partnership, an innovative eight hospital network in Southwestern Ontario.
Ms. Adamson demonstrated throughout her career a strategic leadership style and capacity to build strong followership, nurture lasting collaborative relationships, lead multiple innovation and health system integration initiatives, demonstrate a passion for leadership, and quality improvement, partner innovatively with the private sector and mobilize human and financial capital. Outcomes included significant transformational changes, a widespread reputation for mentoring/coaching leaders at all stages of development and measurable bottom-line results.
Throughout her career, Bonnie held a number of academic appointments at the University of Toronto and Western University. As well, she earned the designation of Fellow with both the Canadian College of Health Leaders and the American College of Healthcare Executives. For over a decade, she served as a surveyor with Accreditation Canada and held numerous governance leadership roles at the local, provincial and national level. In addition, she authored numerous publications and served as a local, national and international speaker.
Ms. Adamson has been formally recognized with several notable awards, including Honorary Life Member Award
( 2015),and Chairman’s Award for Distinguished Service (2011) from the Canadian College of Health Leaders, and was named one of the Top 100 Most Powerful Women in Canada by the Women’s Executive Network in 2012.
Bonnie holds a Master of Science degree in Nursing (Administration) from the University of Western Ontario and a Bachelor of Science degree in Nursing from the University of Toronto.
Currently, Ms Adamson is a member of the Cancer Care Ontario Board and the Hospitals of Ontario Pension Plan Board. As well, she is an Adjunct Assistant Professor at Health Sciences, Western University.
Craig DuHamel is Vice President, Communications and Stakeholder Relations and Office of the Patient Experience, at Sunnybrook Health Sciences Centre in Toronto, Canada. With more than 20 years experience in communications, Craig has led efforts to manage crises, build relationships with stakeholder groups, and help promote the inspirational work of Sunnybrook in mass media and online.
In 2011, Craig became responsible for the then ‘patient relations’ department at Sunnybrook. He and his team have moved the department in name and purpose to the Office of the Patient Experience. Over the years, the Office of the Patient Experience has become a valuable corporate resource for all matters of patient engagement, customer service, interpersonal communication coaching, and conflict resolution. Craig hopes to share a part of this journey with attendees.
Craig has four degrees including a Doctorate of Philosophy, from University of Stirling in Scotland, U.K., where he developed a decision making model to encourage organizational transparency and improve methods of disclosure communication.
Brandi McCormack has a Master of Science from Curtin University, Western Australia and a Bachelor of Science (Hons) from the University of Calgary. Prior to returning to Canada in 2007 and her position at AHS, Brandi worked in Health Services in Australia for several years. Brandi held a joint position as Research Program Manager with Osborne Division of General Practice & University of Western Australia Department of Psychiatry and Clinical Neurosciences. Prior to that position Brandi was a Senior Research Officer at Australia’s largest provider of community and residential care. To date, Brandi has authored several peer-reviewed publications in areas such as Psychogeriatrics, Patient Experience and Health Services Research. Brandi participates in various local, regional and national committees. Currently she sits as a member of the CIHI Inter-Jurisdictional Patient Satisfaction Committee and the Pan-Canadian PROMs Advisory Committee.
Brandi has been the Director of Outcome Measurement & Strategic Initiatives/Primary Data Support with Alberta Health Services since 2012. Brandis team provides expertise in the collection, measurement and analysis of primary data (e.g. PREMS and PROMS) across the organization.