Budget cuts and pressure from an aging population make patient experience difficult to grow and sustain. Source concrete solutions from top leaders across acute, primary, long-term, community, and home care:
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Dr. Laupacis is a general internist and the Executive Director of the Li Ka Shing Knowledge Institute of St. Michael’s Hospital. He is a Professor at the University of Toronto in the Faculty of Medicine and the Institute of Health Policy, Management and Evaluation.
He has published over 350 peer-reviewed articles covering a variety of topics in clinical epidemiology, health services research, health technology assessment and health policy. He engages the public about health care issues (he founded the web sites www.healthydebate.ca and www.facesofhealthcare.ca), and holds a Canada Research Chair in Health Policy and Citizen Engagement.
He has served on numerous academic and governmental advisory committees and currently is the board chair for Health Quality Ontario. Dr. Laupacis has been awarded the Justice Emmett Hall Laureate (2010), the Health Services Research Advancement Award from the Canadian Health Services Research Foundation (2011), was the inaugural recipient of the CIHR’s Barer-Flood Prize in Health Services and Policy Research (2013) and is a Fellow of the Royal Society of Canada (2015).
Nancy Naylor is the Associate Deputy Minister, Delivery and Implementation, Ministry of Health and Long-Term Care (MOHLTC), leading two large divisions. Her portfolio consists of responsibility for Primary Care, Home and Community Care, Local Health Integration Networks, Health System Funding Reform and the advancement of quality initiatives. Nancy is also a member of the Canadian Institute for Health Information (CIHI)’s Board of Directors.
Before joining the MOHLTC in 2014, Nancy served as an ADM in the ministries of Finance, Education and Training Colleges and Universities and has held other senior positions in the Ontario government.
Neil is Director for Patient Experience at NHS England, where he leads improvement on non-clinical aspects of quality. His brief includes NHS England’s Commitments to Carers, improving experience for people with cancer, working with users of learning disability services to improve quality, enhancing staff experience and learning from complaints and whistleblowers. Neil joined NHS England in 2013 after a 25 year career in the voluntary sector at organisations including Barnardo’s, Age Concern, Crisis and Asthma UK. Neil has been a Non-Executive Director for NHS South of England, an appointed member of the National Information Governance Board and a trustee of a number of charities across the UK. Neil is a member of the Executive Board for the Beryl Institute, a change agent from the School for Health and Care Radicals and a member of Q, the quality improvement collaborative from the Health Foundation. He tweets as @neilgchurchill.
Patricia Sullivan-Taylor is the Strategic Advisor for Health System Performance at Health Quality Ontario. In this role, Patricia directs the strategic design and implementation of priority projects related to governance, patient relations, performance measurement and reporting. Prior to this role, Patricia developed and delivered funding allocations for hospitals, home and community care agencies and long-term care homes as Director, Health System Funding Policy for the Ministry of Health and Long-Term Care. She also spent a decade with the Canadian Institute for Health Information. Patricia established CIHI’s national project management office and implemented a new primary health care information program and launched eight national analytical reports, electronic medical record standards and a national EMR database to support quality improvement among primary care providers. Patricia is a registered nurse (BSN) and certified project management professional (PMP) with a Master’s in Public Administration.