Budget cuts and pressure from an aging population make patient experience difficult to sustain. Attain strategies for cost-effective solutions that will save you time and money. Gain insights on new MAID legislation and advances in healthcare technologies. Hear from top providers in healthcare to ensure the best possible care for your patients. Develop tactics to:
Source concrete solutions from top leaders across acute, primary, long-term, community, and home care. Grow and sustain your patient experience strategy.
Join the drivers and innovators in patient-centered care for two days of visionary thinking:
Join us at Canada’s first and longest-running event on patient experience. You will hear from the collective voices among acute, long-term, primary, community, and home care, and – of course –hear from patients themselves!
Sholom Glouberman is Philosopher in Residence at Baycrest. His early experience in healthcare was caring for his dying father. He has been a planner at the McGill University Health Centre in Montreal, Fellow at the King’s Fund in London England, director of Health Policy for Canadian Policy Research Networks, director of an international management program at McGill and founder of Patients Canada. He’s been an adviser in Canada and the UK. He has worked with patients and organizations to create patient partnerships and identify performance targets to humanize healthcare experiences.
In 2015 Sholom underwent a major surgical procedure and was once more a patient. His direct experience and work with others has given him to see the disparity between the patient experience and institutional concerns. He has written four books and many articles. He has just completed a new book: A Patient’s History of Medicine.
Nancy Naylor is the Associate Deputy Minister, Delivery and Implementation, Ministry of Health and Long-Term Care (MOHLTC), leading two large divisions. Her portfolio consists of responsibility for Primary Care, Home and Community Care, Local Health Integration Networks, Health System Funding Reform and the advancement of quality initiatives. Nancy is also a member of the Canadian Institute for Health Information (CIHI)’s Board of Directors.
Before joining the MOHLTC in 2014, Nancy served as an ADM in the ministries of Finance, Education and Training Colleges and Universities and has held other senior positions in the Ontario government.
Neil is Director for Patient Experience at NHS England, where he leads improvement on non-clinical aspects of quality. His brief includes NHS England’s Commitments to Carers, improving experience for people with cancer, working with users of learning disability services to improve quality, enhancing staff experience and learning from complaints and whistleblowers. Neil joined NHS England in 2013 after a 25 year career in the voluntary sector at organisations including Barnardo’s, Age Concern, Crisis and Asthma UK. Neil has been a Non-Executive Director for NHS South of England, an appointed member of the National Information Governance Board and a trustee of a number of charities across the UK. Neil is a member of the Executive Board for the Beryl Institute, a change agent from the School for Health and Care Radicals and a member of Q, the quality improvement collaborative from the Health Foundation. He tweets as @neilgchurchill.
Patricia Sullivan-Taylor is the Strategic Advisor for Health System Performance at Health Quality Ontario. In this role, Patricia directs the strategic design and implementation of priority projects related to governance, patient relations, performance measurement and reporting. Prior to this role, Patricia developed and delivered funding allocations for hospitals, home and community care agencies and long-term care homes as Director, Health System Funding Policy for the Ministry of Health and Long-Term Care. She also spent a decade with the Canadian Institute for Health Information. Patricia established CIHI’s national project management office and implemented a new primary health care information program and launched eight national analytical reports, electronic medical record standards and a national EMR database to support quality improvement among primary care providers. Patricia is a registered nurse (BSN) and certified project management professional (PMP) with a Master’s in Public Administration.